Privacy Policy
This policy explains what information we handle when you visit tensorhunter.com, buy from us, use our software or write to us.
General
Who is responsible
Tiannan Zhao, trading as TensorHunter and based in the United States, is responsible for your personal information (the “controller”). Contact: support@tensorhunter.com.
This website
- No analytics, no tracking and no cookies. Pages load only from tensorhunter.com; we don’t use third-party scripts, fonts or embeds.
- Server logs: we don’t keep logs of ordinary page visits. Our web server keeps an error log for troubleshooting. When an error stops it from completing a request, the entry records the time, the requested address, the referring page if your browser sent one, and your IP address. Error log entries are deleted automatically within 14 days.
Purchases
Purchases are handled by Paddle.com, our online reseller and Merchant of Record. Paddle collects your payment and billing details and processes them under its own privacy notice; we never receive your full card details. Paddle shares with us what we need to deliver and support your order: your email address, country, the product and price, and order and transaction references.
If you write to us, we keep your message and our reply so we can help you and keep a record of support.
Service providers
- DigitalOcean (United States) hosts our website and server.
- Paddle handles payments, taxes, receipts and refunds as Merchant of Record.
- Namecheap, Google (Gmail) and SMTP2GO receive, store and send our support email.
We don’t sell your personal information or share it for advertising.
Why we use it
We use your information to provide what you ask for (our contract with you), to meet legal obligations such as tax records, and for our legitimate interest in preventing abuse.
How long we keep it
- Orders and license records: for as long as the license can be used, and as long as tax and accounting rules require.
- Trial records: kept so that a trial can’t be started again on the same Mac.
- Support emails: as long as needed to help you, and deleted on request.
- Server error logs: 14 days.
Where it is stored
Our server is in the United States. If you live elsewhere, your information is transferred to and processed in the United States.
Your rights
You can ask for a copy of your information, ask us to correct it, or ask us to delete it by writing to support@tensorhunter.com. Depending on where you live (for example the EU, the UK or California), you may have further rights, such as to object to processing or to complain to your data protection authority. If we delete your license records, we can no longer recover or verify your license.
Children
Our products are not directed at children under 13, and we don’t knowingly collect their information.
Changes
If we change this policy, we will post the new version on this page with a new effective date.
EncorePad
- What EncorePad sends. When EncorePad connects to our server, it sends only what trials and licenses need: your license key (once you have one), a device identifier, and your Mac’s name as you see it on your Mac. The device identifier is a one-way hash calculated from your Mac’s hardware UUID; the UUID itself never leaves your Mac.
- What we use it for. To start and check your trial, activate your license, check that it is still valid, and let you unbind or remotely release a Mac. Our server stores license keys, the device identifiers and names of activated Macs with their activation times, and trial records (device identifier and start time).
- IP addresses. Our license server uses your IP address briefly, in memory only, to limit abuse; it does not store it.
- Updates. EncorePad downloads update information and new versions in the background. These requests contain no license key, app list or layout.
- What stays on your Mac. EncorePad has no usage analytics and no crash reporting. Your app list, layout, search text and anything you type are never collected. Diagnostic logs stay on your Mac; they leave it only if you export them yourself and send them to us.